At NEO Restaurant we take the use, the confidentially and the protection of your personal data very seriously. Please read our policy on how we use, safeguard your data and protect the information that we gather from you.

1. Information that we collect from you
When you visit our website and make a booking, we will collect the following information from you, including your name, your email address, your home address and your credit/debit card details.

When you arrive on our website, we may also register anonymously how you are browsing the website. We may also gather information you post through the online enquiry form to use in customer services or training to improve the service we provide.

2. Use of information
When you make a booking through our website, your information will be used to guarantee your reservation and enable us to follow-up with communications relating to your stay, for example a confirmation email or a feedback survey after departure.

When you sign-up to our mailing list you will start to receive promotional emails from which you can unsubscribe from at any time.

When using the contact form on our website, the details will only be used to make contact with you direct for the purpose of your enquiry.

If you post some feedback through the website specific to a stay or an experience that you’ve had, we will want to contact you directly. We will share this information amongst our team members and follow this up as quickly as possible to ensure we continue to give you excellent service.

To measure the effectiveness of our marketing campaigns and ensure they are relevant to you, we may anonymously collect information on your browser activity whilst on the website.

We may ask your permission to use your personal data for the following purposes:

Improve the effectiveness of our web site, your hotel experience, and various types of communications, advertising campaigns, and promotions.
In the unlikely event that the hotel is sold, then your information may be disclosed to another third party.

We use cookies on our website to improve the customer experience, you can switch off cookies but it is strongly advised that you keep them switched on as it may stop you being able to carry out other transactional purchases.

3. The security of your data
Without exception, we take the security of your data very seriously and use standard encryption technologies when transferring data between systems. If any of the above is unclear and if you would like to discuss the security of your data, please contact us directly on dataprivacy@oceanahotels.co.uk.